Handle issues with Prolific approvals and Qualtrics surveys faster.
A guide to approving submissions when you can barely keep track of them (see accompanying doc for images)
NOCODEin the STUDY CODE column.
If they raise a technical issue:
Hello, Thank you for bringing this to our attention! We will try to fix this. Please return the study to prolific. Best wishes and we thank you again for participating.
If they accidentally insert the wrong ID:
Some individuals accidentally wrote their Mechanical Turk ID instead of their Prolific ID, and we cannot credit them for their work as a result. If you have an Mehanical Turk ID, please reply with the last two characters of it in order for us to confirm your identity and credit you for your study.
If they contest a rejection (unreasonably):
Dear participant, Your study was rejected for [X] reasons. [Insert stuff here]. Thanks for reaching out. Please let us know if you have any more questions.
Extended example for responding to a contested rejection:
Your study was rejected for three reasons:
- You failed to provide the correct completion code,
- There is no data associated with your Prolific ID,
- The average amount of time spent on this study is 10-12 minutes, whereas Prolific indicates that you spent less than 2 minutes.
Thanks for reaching out. Please let us know if you have any more questions.